General Return Policies

At the heart of our commitment to excellence lies our dedication to crafting impeccable handmade products. Our meticulous production process is geared towards ensuring the utmost quality in each and every creation. In light of our approach, we'd like to communicate to our esteemed customers that we discourage the practice of "buy many, keep one."

We kindly urge our customers to thoughtfully contemplate their purchases and to place orders exclusively for items they genuinely intend to retain. Stringent quality control protocols have been integrated into our operations, guaranteeing that every product aligns with our elevated benchmarks prior to dispatch. In the rare instance that a product falls short of our quality criteria, we extend a wholehearted offer of replacement or refund.

To streamline the return process, we've devised the following steps:

1.Initiate the return process by reaching out to our Customer Service within 14 days of receiving your item(s). It's important to emphasize that we exclusively accept products in their original state, and any returns made without prior notification will be unable to undergo processing. To facilitate the return, connect with our customer service team through the "Contact Us" portal, and secure a "Product Return" form that is mandatory for inclusion in your package.

2.In cases of color discrepancies, whereby the received item's hue contrasts with the ordered color, you are eligible for a complete refund.

3.This return policy does not extend to our business resellers. For supplementary guidance, we encourage you to establish contact with us to receive tailored instructions. Our unwavering dedication to your satisfaction remains the cornerstone of our service. We appreciate your collaboration in adhering to these streamlined return guidelines, as they enable us to continue furnishing you with products of unparalleled quality.

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Specific Policies Regarding Our Products

Gift Card Redemption Guidelines

When you're ready to use your Gift Card for an eligible purchase, simply input the Gift Card code during the checkout process. The corresponding amount on the Gift Card will be promptly applied to your total purchase cost. Should your payable amount exceed the Gift Card balance, you will need to choose an alternative payment method for the remaining balance. It's important to note that each order can only accommodate the redemption of one Gift Card; these cards cannot be stacked or combined with others for the same order. Also, please keep in mind that purchases made with Gift Cards are ineligible for refunds.

Cancellation of Orders

We empathize with the significance of ordering a dress for your special occasion, and our cancellation policy reflects this understanding. Nevertheless, it's crucial to recognize that our dresses are crafted on a made-to-order basis. Once the tailoring process is initiated, the materials are specifically allocated and cannot be repurposed. We wish to inform you that there is a window of time for altering your decision after placing an order. For further specifics, kindly refer to our comprehensive cancellation policy provided below.

Cancellation Policy

1.Within 12 hours: Cancelled orders within 12 hours of payment confirmation will receive a refund of 90% of the product purchase price and the full shipping cost.

2.12-24 hours: Orders cancelled within 12 to 24 hours of payment confirmation will receive an 80% refund of the product purchase price along with the full shipping cost.

3.24-48 hours: If cancelled between 24 to 48 hours of payment confirmation, orders will be eligible for a 50% refund of the product purchase price and full shipping cost.

4.Beyond 48 hours: Orders cancelled more than 48 hours after payment confirmation will only receive a refund of the full shipping cost.

5.Please note that once an order has been shipped, it cannot be cancelled.

To cancel an order, please log in to My Orders, choose the relevant order, and request cancellation. Alternatively, click "Contact Us" to proceed.

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Satisfaction Guaranteed: Replacement or Refund

Your satisfaction is our top priority. Upon receiving your package, we recommend promptly inspecting the dress to verify its adherence to your order specifications. Try on the dress without alterations, washing, or tag removal. To initiate the return process, please contact us.

For returns or exchanges of dresses and accessories, ensure they remain in their original condition: unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, with tags attached. You will be responsible for return shipping costs.

Quality Issues: Defective, Damaged, or Mis-shipped Items

You qualify for a full refund if items are defective, damaged, or incorrectly shipped. In case of delivery damage, obtain "Proof of Damage" from your carrier, including it with the return.

Sizing or Fitting Issues

Due to custom tailoring, dresses may deviate up to an inch from specified measurements. Our tailors include extra fabric in seams for minor adjustments, ensuring a perfect fit.

Size Variation

Factors like lighting and display can cause slight color differences between product pictures and reality. Color depiction follows Apple devices. Batch-to-batch material variations exist due to manufacturing; efforts are ongoing to minimize these differences.

If your dress size varies by over an inch from the order, seek local tailoring for alterations. Limited reimbursement is available, with a tailor receipt required.

Fit Discrepancy

Items that fit according to ordered specifications cannot be returned. Consider local tailoring at your expense. Significantly different order specs might hinder resizing.

Color Discrepancy

Computer screen settings may affect picture colors. Minor color differences don't indicate defects. If sure of a wrong color item, contact Customer Service for return/refund eligibility.

Non-Returnable Items

1.Personalized items are non-returnable.

2.Perishables, earrings (including sets), personal care items (lingerie, etc.) aren't returnable due to hygiene.

3.Made-to-order items prevent 'buy-many-keep-one.' Orders made for that purpose may be canceled by Customer Service.

Efficient Return Procedure

To initiate a return, kindly follow the streamlined process below

1.Request Submission: Please submit your return request to our Customer Service through the "Contact Us" portal within 14 days of receiving your order. This request should include a concise explanation, along with accompanying photographs that elucidate the reason for the return.

2.No accept returns without prior approval from our Customer Service. No accept returns to address on the package.

3.Approval and Return Kit: Once your return request gains approval from our Customer Service, we will promptly furnish you with a designated return address. Alongside this, a Product Return Form will be provided to you. It is imperative that this form is accurately completed and enclosed with your return shipment. Dispatch the item(s) via your local post office within 3-5 business days from the receipt of the return form. For ease of tracking, ensure the safekeeping of the provided tracking number.

4.Thorough Inspection and Refund Processing: All returned items will undergo meticulous inspection. Upon confirming that the product exhibits the issues outlined in your request, we will proceed with the refund process. Following our processing, the refund typically takes 10-15 business days to reflect in your account. The exact duration is contingent on your bank or chosen payment service. Please note that nominal transaction charges may be imposed by your bank or payment service.

5.Non-refundable Fees: It's important to note that the original shipping fee and the return shipping fee are non-refundable. Furthermore, returns received in an unacceptable condition may not be eligible for refund processing.

We appreciate your understanding of this expedited return process. Your satisfaction remains our priority.